genifi inc. Privacy Policy
Last Modified: Jan 25, 2024
We at genifi inc. are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by genifi inc. when you interact with us on our websites or through the genifi inc. platform. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process Personal Data.
genifi inc. customers may collect and manage Personal Data while using the genifi inc. subscription services. genifi inc. processes such data as a processor under the direction of our customers and provides the output data to our customers for their internal use. genifi inc. does not persist, store, or otherwise control Personal Data after it has been delivered to our customers. Our customers, as data recipients and data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the genifi inc. subscription service. Please see the below section “Information We Collect and Process When You Use the Subscription Service” and our Customer Data Processing Agreement for more information.
We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification, or if you subscribe to our products and services, through regular updates via email to your genifi inc. administrator. Terms not otherwise defined in this Privacy Policy will have the meaning as set forth in the genifi inc. Terms of Service provided upon subscription to the genifi inc. platform. For the purposes of this Privacy Policy, “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws (as defined in the genifi inc. Data Processing Agreement).
If you have any questions about this Privacy Policy or our treatment of your Personal Data, please use this form or write to us by email at privacy@genifi.com.
What Information We Collect About You Information You Provide to genifi inc.
When you interact with us via our website genifi.com, we may collect Personal Data and other information from you, as further described below.
We collect Personal Data from you when you submit web forms or interact with our websites, for example subscribing to the genifi inc. blog, signing up for a webinar, or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.
Event Information
When you register for a genifi inc. event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with service providers to provide event information and improve your experience at future genifi inc. events.
Account and User Information
Account detail for genifi inc. subscription services includes name of the organization subscribing, billing address, representative/admin name, position, email and contact phone number. We also work with our subscription clients to define cost centers, and projects to accurately attribute system usage.
When you have been invited to join as a user of the genifi inc. platform by an administrator of a genifi inc. subscription instance, we collect Personal Data when you sign up for that genifi inc. subscription account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.
Payment Information
We collect payment and billing information at the organization level for paid products or services. For example, we may ask your organization to provide a billing address, or a billing contact for the genifi inc. subscription account. When payment information is provided, we use it solely as authorized in accordance with this Privacy Policy.
Payment information, such as a credit card number or bank account numbers, may also be collected when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
Customer Testimonials
We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer’s consent via email or through other agreements between customers and genifi inc. prior to posting the customer’s name and testimonial.
Additional Information We Collect and Process When You Use the Subscription Service
When you visit our websites or when you use the genifi inc. subscription service, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, WiFi detail, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.
Usage Data
We collect usage data when you or your users in your genifi inc. account interact with the genifi inc. subscription service. We engage third-party providers to collect usage data, and we only share data with these providers in an unidentified manner. Usage data includes metrics and information regarding your use and interaction with the genifi inc. subscription service such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.
genifi inc. Partners and Third Parties
genifi inc. leverages a network of Digital Identity partners and third-party solutions providers (TTP) to collect specific Personal Data on behalf of our genifi inc. subscription service customers. We may receive Personal Data about specific individuals from our global network of partners and TTPs. We receive this Personal Data in support of business processes defined by our genifi inc. subscription service customers.
All Personal Data collected in support of business processes defined by our genifi inc. subscription service customers is collected, staged, and provided to our customers based on attestations of their customers’ consent. genifi inc. processes such data as a processor under the direction of our customers and provides the output data to our customers for their internal use. genifi inc. does not persist, store, or otherwise control Personal Data after it has been delivered to our customers. Our customers, as data recipients and data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the genifi inc. subscription service.
When our genifi inc. subscription service customers use the subscription service, they may collect Personal Data such as, but not limited to, first and last name, email address, physical address, phone number, credit information, biometrics detail, criminal records, employment detail, financial transaction and balance detail, social media detail, media reports, mobile carrier detail, device detail, IP detail, WiFi detail, and other types of Personal Data that may be added to the genifi inc. platform from time to time. We do not control the content of our customers’ applications, websites, or mobile applications or the types of Personal Data that our customers may choose to collect or manage using the genifi inc. subscription service. We store our customers’ information and the detail related to the transactions they perform on the genifi inc. subscription service but do not persist any Personal Data about individual natural persons as part of the genifi process. genifi processes the Personal Data provided as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from storing the information, using the information for any other purpose or reselling the information collected. All Personal Data collected is transmitted in a secure encrypted format from the partner or third party providing it to genifi inc. and from genifi inc. to our customers.
Our customers control and are responsible for correcting, deleting, or updating the information they process using the genifi inc. subscription service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data for any purpose.
How We Use Your Information & Our Customers’ Data
We use the information related to the use of the genifi inc. subscription service from our customers to market and promote the products, services, and other offerings based on usage and aggregated usage data. For example, we use the information, like the usage of our partner solutions to provide best practice detail to new genifi inc. subscription services. We use usage detail to provide value added detailed usage statements for reconciliation. We use the aggregated solution detail to promote and suggest additional usage patterns and processes to the genifi inc. subscription service customer base.
We may also reach out to our genifi inc. subscription service customers via telephone to ask about other genifi inc. products or services they may be interested in. If you have a call scheduled with a genifi inc. representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.
Our Customers’ Customers’s Data
Usage or Personal Data related to a specific natural person or corporate/commercial entity on behalf of genifi inc.’s customers is used only in relation to the specific process defined by the genifi inc. customer. genifi inc. subscription service but do not persist any Personal Data about individual natural persons or corporate/commercial entities as part of the genifi inc. process. genifi inc. processes the Personal Data provided as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from storing the information, using the information for any other purpose, or reselling the information collected. All Personal Data collected is transmitted in a secure encrypted format from the partner or third party providing it to genifi inc. and from genifi inc. to our customers.
To Communicate with You About the Services
We use the non-Personal Data provided to genifi inc. when signing up for the Subscription Service to contact you via email or in-app notification about billing, account management, and other administrative matters. We send updates to you regarding our Customer Terms of Service or other legal agreements. We may also communicate with you about security incidents via email or in-app notification.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
To Provide and Improve the Subscription Service
We use your account information to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Subscription Service.
We collect data about how our products and services are used by monitoring and tracking our product users. We use this data to develop and improve our products and services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in. We may share usage data externally but will only do so in an anonymized and/or aggregated manner to build and improve product features.
We use Customer Data in an anonymized manner for machine learning that supports certain product features and functionality with the genifi inc. Subscription Service. You may opt-out of having your Customer Data used for machine learning purposes by emailing privacy@genifi.com
To Secure and Protect our Product and genifi inc. Users
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts and new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Acceptable Use Policy.
For Research and Development
We may share externally or provide other companies with statistical information about our users, but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis. For example, we may publish blog posts on trends or insights into how users are interacting with the product.
Log Files
Log files are used by genifi inc. to provide general statistics regarding use of our external website and for the genifi inc. subscription service. For these purposes, we do link this automatically collected data to other customer data such as organization name, contact email address, business address, and contact phone number. We also use log files to troubleshoot and investigate security incidents.
Third Parties
We receive information from third party service providers. We may receive and use this information from these service providers in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and an improved genifi inc. subscription service, like personalized communications, event promotion, and tailoring the websites or product to improve user experience.
Social Media Features
Our website includes social media features, such as the Facebook ‘like’ button and widgets, such as the share button or interactive mini programs that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Public Forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the websites if you so request, as described in the section “To Unsubscribe from Our Communications” below.
We share your data with third parties when you give us consent to do so If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
How We Share Information We Collect Third Parties and Service Providers
We employ other third-parties and service providers to provide services on our behalf to our website visitors, our customers, and users of the product and services. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the genifi inc.
How We Share Information We Collect Third Parties and Service Providers
How We Transfer Data We Collect Internationally
International transfers to third parties
Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. For transfers to or from Canada, we make use of the standard contractual clauses. With respect to personal data received from or transferred to Canada, genifi inc. is subject to the regulatory enforcement powers of the Office of the Privacy Commissioner of Canada. Please contact us if you need more information about the legal mechanisms, we rely on to transfer personal data outside Canada.
How We Store and Secure Your Information
Data Storage and Security
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All Personal Data is protected using appropriate physical, technical, and organizational measures.
Retention of Personal Data
How long we keep information we collect about our customers depends on the type of information and how we collect and store it. After a reasonable period after a user has been removed from one of our customers’ accounts or when our customer has canceled their genifi inc. subscription service, we will delete or anonymize our customer’s or their users’ information.
We retain Personal Data that our customers and their users provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process retain your Personal Data, we securely delete the information or anonymize it. We will delete this information at an earlier date if you so request, as described in the section “How to Access & Control Your Personal Data” below.
If our customers or their users have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your genifi inc. account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
The data our customers process in connection with the genifi inc. subscription service is retained according to the genifi inc. Customer Terms of Service and Data Processing Agreement.
Cookies and Similar Technologies
Cookies
When you visit our website, sign up for a genifi inc. account, attend a genifi inc. virtual event, or request more information about genifi inc., we collect information automatically using tracking technologies, like cookies and tracking pixels.
Genifi inc. and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.
Advertising
We partner with third-party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.
Third-Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy.
How to Access & Control Your Personal Data
Reviewing, Correcting, and Removing Your Personal Data
You have the following data protection rights:
· You can request access, correction, updates, or deletion of your Personal Data.
· You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
· If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
· You have the right to complain to a data protection authority about our collection and use of your Personal Data.
If you are a customer, prospect, or otherwise interact with a genifi inc. customer that uses our subscription service and would like to access, correct, amend, or delete your data controlled by the customer or provided by a partner or third-party, please contact the relevant customer, partner or third-party directly. Genifi inc. acts as a processor for our customers and will work with our customers to fulfill these requests when applicable.
Anti-Spam Policy
Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the genifi inc. subscription service to send unsolicited commercial email in violation of applicable laws and requires the inclusion in every email sent using the Subscription Service of an “opt-out” mechanism and other required information. We require all our customers to agree to always adhere to the Acceptable Use Policy, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Subscription Service.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by contacting privacy@genifi.com. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
Information About Children
The genifi inc. website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us here so that we may delete the information.
